SLIs, SLOs, and error budgets
Define what good looks like for your users and use it to prioritise engineering work honestly. When reliability has a number, the argument about whether to ship or harden stops being politics and starts being evidence.
Production reliability
Site Reliability Engineering
Establish SRE practice to meet real performance and reliability targets, with OpenTelemetry observability, clear ownership, and operations that scale with the product. The goal is a platform where incidents have a defined path, on-call can triage with evidence, and reliability is designed in rather than bolted on after the next outage.
Who this is for
- Teams shipping features that fail quietly under load or partial outage.
- Leaders who need service-level indicators and error budgets, not only uptime dashboards.
- Platforms that grew past heroics and need systematic reliability engineering.
The problem we solve
Reliability is often treated as an operations afterthought: more alerts, more runbooks, more weekend pages. Without service-level indicators, error budgets, and instrumentation that explains user impact, teams optimise the wrong things. SRE makes reliability a product feature — designed, measured, and improved with the same discipline as delivery.
What we deliver
OpenTelemetry observability
Traces, metrics, and logs that connect a user symptom to a code path, not three disconnected tools. When something breaks at 2am, on-call follows one trace from the failing request to the line of code instead of guessing across dashboards.
Incident and toil reduction
Turn recurring firefights into automated checks, better defaults, and fewer pages. Each incident becomes a permanent fix and a guardrail, so the same class of failure does not wake the team twice.
Performance under real load
Find and fix bottlenecks demos never hit: connection pools, N+1 queries, cold starts, and noisy neighbours. We test against production-shaped traffic, so the system holds when a launch or a spike arrives, not only in a quiet staging environment.
Outcomes
- A reliability baseline the business can understand and fund, expressed in user impact rather than raw server metrics.
- Faster diagnosis when things break, and fewer pages for the same class of incident.
- Engineering time reclaimed from toil and returned to product work that moves the roadmap.
How we work
We embed SRE practice where it pays off first — critical paths and recovery engagements — then expand. Reliability work lands alongside Azure and recovery so the platform you stabilise stays observable.
Discuss your reliability situation
Share what your current on-call looks like and what is failing to hold. Robert will reply with a direct view on where to start. Free, no obligation.
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