Site Reliability Engineering
Make production diagnosable and less firefight-heavy: SLIs and SLOs, OpenTelemetry, and performance work matched to real load.
Founder-led. Fixed scope. Ownership left with your team.
The Problem
Incidents repeat because nobody can see the system under load. Dashboards without SLOs, missing traces, and heroics do not scale. Reliability work has to sit in the product path, not as a side project.
Who This Is For
- Teams whose pager volume is growing faster than headcount.
- Leaders who need measurable reliability targets, not only uptime anecdotes.
- Platforms that "work in demos" but fail under peak or after deploys.
What We Deliver
Reliability practices your engineers can keep running after we leave.
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SLIs, SLOs, and error budgets
Clear targets so trade-offs between features and stability are explicit.
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OpenTelemetry monitoring
Traces and metrics that show where time and failures actually go.
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Less repetitive firefighting
Triage paths and runbooks that cut toil on the same classes of incident.
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Performance under real load
Fixes and capacity checks against the traffic you actually see.
How We Work
Three stages. You keep the system when we leave.
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1
Baseline
What users feel, what you measure, and what is noise.
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2
Instrument and fix
Observability first, then the highest-leverage reliability work.
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3
Own the loop
SLOs, alerts, and runbooks your on-call can trust.
What You Leave With
- Measurable reliability targets instead of vague "make it stable" goals.
- A monitoring baseline that diagnoses, not only graphs.
- Fewer repeated incidents on the same failure classes.
Discuss your reliability situation
Share symptoms, stack, and how incidents land today. We reply with a technical read. Free, no obligation.
Or email info@mayordomo.co.uk with a short outline.